Frequently Asked Questions
Everything you need to know about your SONGMICS HOME experience.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Depending on your location, shipping typically takes between 3 to 7 business days via our standard delivery partners.
What is your return policy for home furniture?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund.
Do your products come with a warranty?
Yes, all SONGMICS HOME products include a standard 2-year warranty covering manufacturing defects to ensure the longevity of your home furnishings.
Are the assembly tools included with the furniture?
Absolutely. Every piece of furniture comes with a detailed instruction manual and a complete tool kit required for assembly, so you don't need any extra equipment.
Can I cancel or modify my order after it has been placed?
We aim to ship orders as quickly as possible. If you need to cancel or change an order, please contact our customer service team within 1 hour of placement.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and flexible financing options like Klarna and Afterpay for your convenience.